How Do I Return a Product?
We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the return address on your invoice. Please email [email protected] to inform us that you are returning a product and the reason you wish to return.
Lost or Damaged Parcel
If you have any lost or missing products from your order then please contact us on 01530 831994 or email [email protected]
Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.
If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the dispatch date) to the return address on your invoice. We will not be liable for any damage if you fail to do this.
Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.
We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse.